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Privacy Policy

This website is operated by ADE Marketing (Adam Yong). Last updated: September 23, 2026. Contact: help@daphnealacrepair.com.

Daphne AC Repair ("we", "us" or "our") is a referral service that connects homeowners on the Eastern Shore of Mobile Bay with independent, licensed HVAC contractors. This policy explains what information we collect when you visit www.daphnealacrepair.com, call our phone line or send our contact form, and how we use and share it.

1. Information We Collect

We collect information you give us directly, including:

  • Your name, phone number and email address.
  • Your town or address, so we can match you with a contractor who serves your area.
  • A description of the problem with your heating or cooling system.
  • Anything else you choose to tell us on a call or in a message.

We also collect limited technical information automatically when you use the website, such as your browser type, device, pages visited, the page you came from and general location based on IP address. We use cookies and similar tools for this, described below.

2. Call Recording

Calls to (251) 850-5502 may be recorded and tracked. We use recordings and call details (such as the time, length and the number you called from) to route your request, pass accurate details to the contractor, check service quality, resolve disputes and improve our service. By calling, you consent to this. If you don't want your call recorded, please use the contact form or email instead.

3. How We Use Your Information

  • To connect you with a licensed HVAC contractor who can respond to your request.
  • To call you back when you submit the contact form.
  • To answer your questions and provide customer support.
  • To measure and improve the website and our service.
  • To prevent fraud, spam and abuse.
  • To meet legal obligations.

4. Sharing Your Details With the Contractor

The purpose of our service is to get a contractor to you. When you call or submit a request, we share your name, phone number, email, town or address, and the description of your problem with the independent contractor who fulfils your request. That contractor is a separate business. Once they receive your details, their own privacy practices apply to how they use them.

We may also share information with:

  • Service providers who help us operate, such as phone, call-tracking, form-handling, hosting and analytics providers.
  • Professional advisers such as lawyers and accountants.
  • Authorities, when required by law or to protect rights and safety.

We do not sell your personal information.

5. Cookies and Analytics

The website may use cookies and similar technologies, including analytics and tag management tools, to understand how visitors use the site and which pages lead to calls. You can set your browser to refuse cookies or alert you when cookies are sent. Some parts of the site may not work as well without them.

6. Data Retention and Security

We keep information for as long as needed to provide the service, resolve disputes and meet legal requirements. We use reasonable safeguards to protect it, but no method of transmission or storage is completely secure.

7. Your Choices

  • You can ask to see, correct or delete the personal information we hold about you.
  • You can ask us to stop contacting you.
  • You can choose not to provide information, though we may then be unable to connect you with a contractor.

8. Children

This website is not directed to children under 13, and we do not knowingly collect their information.

9. Changes to This Policy

We may update this policy. The "Last updated" date above shows when it last changed.

10. Contact Us

Call (251) 850-5502 Callback